Support

You may exchange any product purchased from our store by contacting our customer service team via email at support@lauraleelosangeles.com. This department operates Monday through Friday, 9 a.m. to 5 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.

In order to complete an exchange:

Please take the postcard that was included with your order and fill out the necessary information. These include the following:

  • Items you want exchanged
  • Address to send shipment back to, if different then original shipping address
  • Your order number (Example: LL0001).
  • If possible, also include the original packing slip, which serves as your receipt.
We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*
    • We do not accept C.O.D. parcel*

Once your item is received your order will be processed and sent back. Exchanges are typically processed within 5-7 business days of them being received at our facility.

If the item(s) you are exchanging happen to be out of stock, you will be contacted by one of our customer service representatives to figure out a commensurate exchange.

If the item(s) you are exchanging require a balance due or credit refund, we will use the original card we processed in order to complete the transaction.

In order to complete a Return:

In the event you need to return a product, this must be completed within 30 days of your ORIGINAL purchase date.

We do not accept returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Makeup can only be returned if unopened and unused.

Please take the postcard that was included with your order and fill out the necessary information. These include the following:

  • Items you want to return
  • Reason for your return
  • Your order number (Example: LL0001).
  • If possible, also include the original packing slip, which serves as your receipt.

Shipping is NOT refundable unless the item has arrived damaged/defective.

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return.  The customer service team member will then process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. That refund process can take anywhere from 7-10 business days.  At any time during that process our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email support@lauraleelosangeles.com!