Returns & Exchanges

Any inquiries for a return or an exchange of any product purchased from our store can be done by contacting our customer service team via email at support@lauraleelosangeles.com. This department operates Monday through Friday, 9 a.m. to 5 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.

We do not accept returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Makeup can only be returned if unopened and unused.

Customers are responsible for all return and exchange shipping costs. Shipping is not refundable unless the item has arrived damaged/defective.

Our facility must receive the item(s) before a refund or exchange is given.

In order to complete a Return:

In the event you need to return a product, this must be completed within 30 days of your original purchase date.

Please email support@lauraleelosangeles.com with the following information:

  • Items you want to return
  • Reason for your return
  • Your order number (Example: LL0001)
  • Picture of product next to original packaging slip, which serves as your receipt

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return. They will then process the refund for the full item amount and any applicable tax (minus shipping fees) back onto the original card we processed in order to complete the transaction. The refund process can take 7-10 business days.

 

 

 

 

 

In order to complete an exchange:

In the event you need to exchange a product, this must be completed within 30 days of your original purchase date.

Please email support@lauraleelosangeles.com with the following information:

  • Items you want exchanged
  • Reason for your exchange
  • Your order number (Example: LL0001)
  • Picture of product next to original packaging slip, which serves as your receipt
  • Address to send shipment back to, if different then original shipping address

We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. parcel.

Once your item is received, your order will be processed and sent back. Exchanges are typically processed within 5-7 business days of them being received at our facility.

If the item(s) you are exchanging happens to be out of stock, you will be contacted by one of our customer service representatives to figure out an acceptable exchange or refund.

If the item(s) you are exchanging require a balance due or credit refund, we will use the original card we processed in order to complete the transaction.

 

 

At any time, our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email support@lauraleelosangeles.com.