How long does shipping take? 

Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you orderThis does not include the time spent in transit! 

*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.


Transit times will vary based upon a few different conditions, including but not limited to:
  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

DOMESTIC:
  • USPS First Class: 7-10 Business Days
  • USPS Priority Mail: 5-7 Business Days ($100 worth of insurance included)
  • FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
  • FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
  • USPS First Class: 4-15 Business Days ($100 worth of insurance included)
  • FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
  • FedEx International Economy: 3-10 Business Days ($100 worth of insurance included)
  • FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number. 

How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout. 

 

How can I process a return?


In the event you need to return a product, this must be completed within 30 days of your ORIGINAL purchase date.

We do not accept returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Makeup can only be returned if unopened and unused.

Please take the postcard that was included with your order and fill out the necessary information. These include the following:

  • Items you want to return
  • Reason for your return
  • Your order number (Example: LL0001).
  • If possible, also include the original packing slip, which serves as your receipt.

Shipping is NOT refundable unless the item has arrived damaged/defective.

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return.  The customer service team member will then process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. That refund process can take anywhere from 7-10 business days.  At any time during that process, our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email support@lauraleelosangeles.com!