FAQ


HOW MANY ITEMS CAN I BUY IN ONE PURCHASE?

Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.

 

When will my package be delivered?

Please see our Shipping Page for more info.

 

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?

Please contact our customer service team at support@lauraleelosangeles.com.

 

How can I reach your Customer Service team and when should I expect a response?

Please contact our customer service team at support@lauraleelosangeles.com. This department operates Monday through Friday, 9 a.m. to 5 p.m. PST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.

 

DO YOU OFFER EXCHANGES/RETURNS?

Yes, please see our Exchanges & Returns page for more info.

 

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA) DO I HAVE TO PAY CUSTOMS AND TAXES?

Yes, you are responsible for any fees, duties, or taxes required by customs

 

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team support@lauraleelosangeles.com if you have not received your confirmation email after 24 hours of your purchase.

 

I have received my order and need some additional assistance.

Please contact our Customer Service Team support@lauraleelosangeles.com

 

How do I find out about upcoming launches and restocks?

Become an official LarLee to get exclusive updates by subscribing to our mailing list at the bottom of the page. Information on upcoming launches and restocks will always be posted on our official website www.lauraleelosangeles.com and official Instagram @lauraleelosangeles.

 

Can I reserve items by adding them to my cart?

All products on lauraleelosangeles.com are in stock and available for order, unless otherwise noted. Items cannot be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, but by setting up an account, you become an official LarLee and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

 

DO YOU EVER DO GIVEAWAYS?

Yes! Be sure to check the official Laura Lee Los Angeles Instagram @lauraleelosangeles.